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Outsourced Technical Support

Reliable, Cost-Effective Technical Support

The Newbook Technical Support Program (“TSP”) provides reliable and cost-effective technical coverage to information system developers, publishers of electronic information products, and their customers. TSP technicians are experienced in supporting commercial and open-source-based information management systems, publishing technologies and electronic delivery solutions. They also understand the unique requirements of users in mission-critical regulatory, advanced manufacturing and research-intensive environments. TSP also offers customers a strong administrative, communication and technical system infrastructure that is proven over ten years of continuous service.

The Newbook Techncial Support Program (TSP) includes the following types of services:

  • Telephone and Email Support
  • Call Centre After Hours Support
  • Remote Access and Onsite Technical Support Services

Contact us to find out more about our cost-effective technical support services.

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